Refund policy

Returns & Refund Policy

Effective Date: 28 February 2025

At MyDailyLink, we are committed to delivering high-quality digital services tailored to your business goals. This Returns & Refund Policy outlines the conditions under which refunds may be issued for our services.

1. General Policy

Due to the nature of digital services, we do not offer returns in the traditional sense. However, we do evaluate refund requests on a case-by-case basis under the conditions outlined below.

2. Setup Fees (Non-Refundable)

The once-off setup fee of R4,300 is non-refundable. This fee covers the time, planning, and initial development work that begins as soon as the project is initiated — including strategy, design, coding, integrations, and technical setup.

3. Monthly Subscription Fees

Your MyDailyLink subscription includes a variety of digital services delivered on a monthly basis. Please note:

  • First 2 Months Are Free: No refunds apply during the free trial period.

  • Post-Trial Billing: Once billing begins (from month 3), refunds are not provided for any partial month if you choose to cancel mid-cycle.

  • Annual Payments: If you’ve opted for annual payment and choose to cancel early, a pro-rated refund may be issued at our discretion, minus the value of any work already completed and minus the initial setup fee.

4. Cancellation Policy

You may cancel your subscription at any time with 30 days’ written notice. Cancellations must be emailed to dali@mydailylink.co.za and will take effect at the end of your current billing cycle.

Services will continue until the end of the paid period. We do not offer refunds for unused time once the monthly or annual payment has been processed.

5. Custom Projects or Add-Ons

Payments made for additional services outside your selected plan (e.g., custom software, marketing campaigns, or content production) are non-refundable once work has commenced.

6. Missed Deliverables or Service Failures

If we are unable to deliver the agreed-upon services due to internal issues (excluding delays caused by clients or third parties), you may request a partial refund or credit. All such cases will be assessed individually.

7. Client Responsibility

It is your responsibility to:

  • Provide timely feedback and required content.

  • Review deliverables during the revision period.

  • Notify us early of any dissatisfaction so we can resolve issues.

Refunds will not be granted if you fail to provide content, delay approvals, or become unresponsive during the project timeline.

8. Dispute Resolution

If you are unsatisfied with our services, we encourage you to contact us directly at dali@mydailylink.co.za before initiating a chargeback or third-party complaint. We are committed to resolving issues quickly and fairly.

9. Modifications

We may update this Returns & Refund Policy from time to time. Continued use of our services indicates acceptance of any changes.

Contact Us

📧 dali@mydailylink.co.za
📞 068 913 0377
🌐 www.mydailylink.co.za