Understanding Project Cancellations at MyDailyLink

When working with a digital agency, flexibility matters. At MyDailyLink, we specialize in website design South Africa businesses rely on, as well as digital marketing agency South Africa services that help brands grow. But we also understand that not every project goes exactly as planned.

Clients may request cancellations for several reasons:

  • Budget changes or financial adjustments
  • Business direction shifts
  • Timeline changes or urgent priorities
  • Internal restructuring or rebranding needs

No matter the reason, we handle each request professionally and transparently.

What Happens When You Request a Cancellation?

If you decide to cancel your project, here’s what typically happens:

  • We review the project stage and completed work
  • We calculate any completed milestones or deliverables
  • We discuss final billing for work already done
  • We confirm ownership of completed assets where applicable
  • We officially close or pause the project based on your request

This process ensures fairness for both the client and our team.

Refunds, Billing & Fair Use Policy

One of the most common questions is about refunds. Because website design and digital marketing involve time-based creative work, refunds depend on how much work has already been completed.

In general:

  • Work completed is billable
  • Deposits may be non-refundable once work begins
  • Partial refunds may apply in early stages (case-by-case)
  • Final files are released once outstanding balances are settled

This approach ensures fairness while protecting both client investment and agency resources.

Can You Pause Instead of Cancelling?

Yes. Many clients choose to pause instead of fully cancelling.

A project pause allows you to:

  • Resume development later without starting from scratch
  • Retain completed design work and strategy
  • Avoid losing progress on your website development South Africa project
  • Continue when budget or timing improves

Pausing is often the best option for businesses experiencing short-term challenges.

Ownership of Work Before Cancellation

Ownership depends on the stage of the project:

  • Before final payment: work remains partially licensed
  • After full payment: completed deliverables are transferred
  • Draft concepts may remain with the agency unless agreed otherwise

This ensures clarity and protects both parties.

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Frequently Asked Questions

What happens if I cancel my website project early?
If you cancel early, we assess any completed work, bill accordingly for time spent, and provide a fair final invoice before closing the project.
Can I get a refund if I cancel my project?
Refunds depend on how much work has been completed. Deposits are often non-refundable once work has started, but partial refunds may apply in early stages.
Can I pause my website project instead of cancelling it?
Yes, you can pause your project and resume later without losing completed work or starting from scratch.
Who owns the website design if I cancel?
Ownership depends on payment stage. Fully paid work is transferred to the client, while unfinished drafts may remain under agency ownership unless agreed otherwise.
Will my SEO or social media work stop immediately if I cancel?
Yes, ongoing SEO campaigns, posting schedules, and marketing activities will be paused or stopped once cancellation is confirmed.
Do I still get access to my website files after cancellation?
You will receive completed deliverables once all outstanding balances are settled, ensuring a smooth and fair handover.